The Daily Grill

Upon making the mistake of going to the Daily Grill this evening for dinner, I ordered the chicken souvlaki. It arrived cold smelling well - odd, tasting like it was not seasoned and cooked a few days before, then reheated quickly on a dirty grill. I told the waitress -who was very nice- when she asked if everything was alright, that the food didn't taste right. She asked if I'd like something else, I told her "No thank you" . My reasons personally (and unspoken to the waitress) were that I didn't want anything else from their kitchen, and we've all heard the stories of what happens to the food of complaining customers. I didn't eat any more of the souvlaki (leaving at least 3/4), and when our group finished eating and the waitress gathered the plates, I asked if she could adjust the bill for the unsatisfactory portion of my meal. She said yes and that she'd talk to the management. A few minutes later, a man who I understand is the owner or manager walks up and putting his fists on the table says "Someone's got a problem here?". I said " yeah I do". He asked what was wrong, and I told him the aforementioned. He told me boisterously that he sells a great number of these dishes, and nobody else complains.... He also insisted that his souvlaki was properly marinated and cooked right. I promptly told him that he had no right to come to our table and scold us for not liking his food, and that I had come for dinner not to be yelled at by the likes of him. He didn't seem to mind that he'd created a scene for the rest of his customers. I told him he was being ridiculous over a $9.00 plate of souvlaki. He told me he would cover my meal because it was cold, to which I informed him I was looking only for a price reduction. He went on about how he gets "on the defensive" when people complain about the food because he knows his product. I eat out 3-5 times a week, and haven't sent anything back or complained since I got a rotten banana with my pancakes about 4 years ago elsewhere -they were nice about it. I feel I was polite and was repayed with suspicion, rudeness and an obvious feeling of unwelcomness. No appology was made by the management for the bad food.The people who were with me told me they were appalled at the man's behavior and shared my view. Trust me, they would've told me if they thought otherwise. I saw the fellow on the way out, sitting at the bar watching a TV - by no means investigating the goings-on in the kitchen. The bartender gave me the evil eye on the way out. Serving food that's cold or doesn't taste good is forgivable, but reaming out your customer for complaining about it isn't fair. I would have much preferred to eat food made properly than to send it back. I'll NEVER go back. If you decide to go, only complain if you like a fight. Daily grill motto: like it or lump it.

We've been here a few times before, usually for breakfast and it was good. Last night, I ordered a cheeseburger with mushrooms, no onions and no relish. I received a cheeseburger, too well done, no mushrooms and WITH onions and relish stuck to the cheese which made it dificult to remove (I don't like to send things back for fear of retaliation by the chef). I asked the waitress to remove the mushrooms from the bill. She said she would but did nothing else to try and rectify the error. At the end of the meal we left in a hurry because of another commitment and I didn't realize until after we left that we had been overcharged and not just for the absent mushrooms. The manager took our payment and didn't even ask if our meals were ok. Not impressed!

What an awesome resaurant this is! Both the food and the service were excellent!I highly recommend this restaurant to everyone!

We find the Daily Grill to be a great family restaurant. The staff are always very friendly and patient with the kids. The food is simple but good, filling, and plentiful. We always leave feeling full. We've been several times, and will definitely go again.

Great breakfast. More than any of us could eat and we are all big eaters. Thick toast. Fresh tasking eggs. Choice of meat. Great home fries. The only thing I would have liked better is real Heinz. The bottle was old and the stuff that poured out way too fast was clearly not the original. Other than that, great meal!

This was one of the worst restaurant experiences I have ever had. Fortunately the surly girl who seated me did not serve me. The one who did left my order waiting on the counter for a few minutes before informing the cooking staff that part of the order was missing. So they took it back to cool off some more before adding some not-even-lukewarm chicken skewers. The "rare" steak was brown throughout. Seeing that they were over their head, I left after haggling that I had only had one beer instead of the two they were hoping to charge me for. Used to be a good restaurant, never again.

Excellent family restaurant. The staff are kind and attentive. Food is always great. Our kids love the Daily and we have never had a poor experience in the 3 or 4 years we've been going there for breakfast.

Probably one of the friendliest restaurants in town. Me and my fiance are there almost every weekend for breakfast. I've never had a single complaint about anything during our visits!

Fast Service, Great Food at a good price. If your in Waterloo stop by and enjoy.

we go to the daily grill often on weekends for breakfast. we always sit in a booth by the windows and the service and food are always great!!! fast, friendly and right... we have yet to have anything messed up...

love this place!!!