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  • Oriental Garden

  • 3.0 stars
    (25 reviews, average rating: 2.4/5)
  • Cuisines: Asian
  • (807) 767-4177
  • 1091 Dawson Road Thunder Bay, ON P7B 1K8
  • Neighbourhoods: County Park, McIntyre
Recommend Restaurant?
9 people have voted
78% of voters recommend
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Restaurant Details
Price range
$$ ($11-$25)
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Longbowtech
4 Reviews
9 months ago
  • Horrible service.
  • Overall
    2.0 stars
    • Food
      4.0 stars
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • It's unfortunate that the service at Oriental Garden is so poor. I would like to describe my most recent experience. Tonight (Monday night), I went with my girlfriend for a nice dinner. It was pretty quiet. After we placed our order, we were the only customers in the restaurant. We were trying to have a quiet dinner but the staff were so incredibly loud and obnoxious. I decided too get one of the noodle bowls, and the server said "Oh we don't have those noodles, so no". I wish I were exaggerating. I didn't think too much of it and ordered a combo #5 instead. When we got our food, it was delicious as always. BUT, my girlfriend and I couldn't even maintain a conversation, as the staff was just goofing off and making a ton of noise. Not only were they shouting, but they were dropping silverware, laughing hysterically, and chatting loudly about previous customers. At some point, I got fed up with not being able to hear what my girlfriend was saying without asking her to shout, so I got up and told my server that I think the staff is WAY too loud and that we're trying to enjoy a nice quiet dinner. She then proceeded to go to the kitchen, shout "TABLE 7 SAYS WE'RE TOO LOUD AND THAT THEY WANT TO ENJOY A QUIET DINNER". It gets worse.
    After that, the server brought us two take out trays and our bills, and said the following "You are welcome to put your food in these containers and leave. There is a front door (pointed) and a back door (pointed)". After that, the manager was arguing with me that they weren't being loud, and that if we wanted a quiet dinner, we "SHOULD HAVE GOTTEN TAKE-OUT". I was furious at this point, and said I didn't want to pay for the meals and wanted to leave. We had eaten about 1/3 of our food. The "manager" said she would call the police and that we would have to wait for them to arrive. I offered to pay a reduced price and leave the food behind, but of course, she said no. While my server was giving my description to the police over the phone, I said I'll just pay for it and we'll leave. The manager says "SO NOW YOU WANT TO PAY?!". I responded that she had 10 seconds to accept my payment, otherwise we were leaving immediately. At this point, she had no choice but to accept my payment. We paid, packed our food, and left.
    I will admit that I absolutely love the food at Oriental Garden. Their service is among the worst service I've ever received, and I hope that people will be cautious before visiting this establishment. On a side note, if you want to enjoy a quiet dinner, be sure to get take-out.
    Absolute trash service.
    PS: This isn't the first time we've been treated poorly at that restaurant, but we went for the food, not the service. I never expected it to go that far though.

  • Order: 2 Consomme Soups, Combo #5 and Daily Chow Mein
 
Sammy
3 Reviews
2013/08/26
  • Great food!
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • The first time I visited Oriental Gardens was around this time last year. I went to lunch with a friend, and loved it! My plate was full and for only $11

    It's a cute little place, obviously a family business. Which I love :)

    I usually order the number 10, along with some egg rolls. Personally, I think their eggrolls are 'Da bomb' Very good food, always hot.

    I've been reading a lot of reviews about bad customer service. But this has never been a problem for me. The girls are very nice. Though I do agree, that sometimes they are a bit too chatty with each other. Which is why I mostly order take out.

    I once walked over, and placed an order for take out. The girl said it'd be about 30 minutes. So I sat down and timed them (which I always do) I waited about 45 minutes for my food. But, I didn't blame them because it was very busy.

    I wouldn't recommend using their bathrooms... It's very dirty in there. I used it once, and swore never again.

    Overall... Great food! Good service! Awesome prices!

  • Order: Number 10
 
Thunder
2 Reviews
2012/09/21
  • Terrible service
  • Overall
    2.0 stars
    • Food
      2.0 stars
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • My husband and I ordered delivery twice in one week. The first time they forgot the plum sauce for the egg rolls. We let it go. The second time, we ordered they forgot again the plum sauce, I phoned and complained and asked for the driver to deliver some since we live 5 minutes away from the restaurant. They kept telling me it will take an hour for the driver to get to my house because he is out on delivery. I have asked for a refund for my wontons since I will not be eating them. They refused and said that their driver will come pick up the food. Funny enough the driver was at my house in 5 minutes to pick the food but could not deliver the plum sauce. I guess good customer service is not a priority to them. We ordered from Eddy Lees right after and we got our food and the plum sauce.

  • Order: Wontons soup, deep fried wontons, BonBon, , Cantonese special lo mein
 
DawnM
1 Review
2012/07/19
  • Excellent
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      5.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Yes
    • Party Size: 2
  • I had been reading the negative reviews. This business within the last couple of months have gone through a severe tragedy which may at time affect ones business and how they handle things. I have frequented this restaurant over the years and not once have seen such a display. They were relaxed, family oriented, extremely kind and quick along with great prices and great food. Please don't base your opinion on the last two comments as we are all human and go through rough spots in life.

  • Order: everything
 
2012/09/21

Recent Comment by: Thunder

I understand that they had a terrible tragedy. Their daughter committed suicide. However taking it out on their customer is not the way to deal with her death.

see all comments
ErinD
1 Review
2012/06/26
  • Unprofessional & Disrespectful
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 5
  • NEVER in my life have I ever been so DISRESPECTED as a customer ever! I placed a simple order of noodles, chicken balls and white rice. The largest of quantities arrived with warning about size and cost only given for one of the 3. When I inquired with the server she denied any error of miscommunication. The manager went to get the owner who YELLED within 2m of my face was terribly UNPROFESSIONAL and told me after arguing that she would charge less and TAKE AWAY all of the food but the warned item (noodles). She then went into the Kitchen and swore. In the end ALL 5 of us were CHASED OUT of the building. *Word to the wise: Don't bother!

  • Order: Noodles, Rice, Chicken Balls
 
ThunderBayFoodie
2 Reviews
2012/04/22
  • Avoid this place.
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • I honestly feel like the girl at Oriental Garden practically stole my money. First, their takeout menu and Yellow Page ad say they're open until 10PM but when I called at 9:30PM to make a takeout order they didn't answer the phone. I was in the area so I went into the restaurant to place my order instead and was told they stop cooking at 9:30. So they apparently don't answer the phone to tell customers the kitchen is closed even before closing hours. I got 3 dishes: plain fried rice, mixed greens, sweet and sour deep fried shrimp. The rice and mixed greens were ok, but not very good. The rice was dry and the greens were flavourless. The worst part though was the shrimp. When I bit into one I had to spit it out. I thought it might just be a bad one so tried 2 more. They all tasted bad. I don't know if it was the shrimp, the batter, or the oil they fried it in but something was really bad - possibly very old oil. I tried to return all of the shrimp the following evening and the girl from the kitchen, possibly the manager, refused to refund my money. She just simply refused and then attempted to argue with me about how I should have called earlier and not waited so long to return the shrimp and that they had many customers that evening with no complaints. I wasn't there to hear an argument. I simply just wanted my money back for the bad $12 shrimp me and my husband couldn't even bring ourselves to eat (as badly as we wanted to). I was polite and walked away without a refund but am now regretting it. I'm shocked she would so blatantly keep my money even though I brought the food back (and was reasonable about it all). Definitely avoid this place.

  • Order: Deep fried shrimp, plain fried rice, mixed greens.
 
newtoThunderBay
2 Reviews
2011/12/28
  • Horrible Customer Service
  • Overall
    1.0 star
    • Food
      2.0 stars
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • We ordered chicken fried rice and 2 orders of chicken balls. We were told 30 minutes for pick up but it was over 45. We got the food home and there was one 10oz bowl of sauce for 2 orders of chicken balls. When I called about it I was told that is the correct amount provided and we would have to pay for more if we needed it. I explained that we have NEVER run out of sauce before. Instead of offering more for free this time or trying to work something out, I was told to bad. I returned the one order of chicken balls that we did not have enough sauce for and the person at the counter didn't even acknowledge me. She opened the till, threw the money on the counter and threw the bag with the chicken balls on the counter behind her then she walked away. I couldn't believe it! She needs some serious training on customer service! I will NEVER go back and will tell everyone I know about it.

  • Order: chicken fried rice and 2 orders of chicken balls
 
Alley
4 Reviews
2010/10/03
  • Service Poor...Food Delicious!!
  • Overall
    3.0 stars
    • Food
      5.0 stars
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 3
  • If you can get over the fact that the staff is rude and very unprofessional this is the best chinese food in town!! I would never dine in...take out only.

  • Order: shanghai noodles, chicken balls, mixed greens, egg rolls
 
GaryD
1 Review
2010/02/04
  • The food was old, the staff was extremely slow...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • The food was old, the staff was extremely slow. After one bite we wanted to throw up that's how horrible it was. We would never visit this restaurant again.

  • Order: Dinner for 2 and SS Wonton
 
2012/04/22

Recent Comment by: ThunderBayFoodie

Acting as they do is ruining them.I'm all for understanding struggling family-run businesses but the fact is, we're customers and just want good food (and service). If you don't know how to provide that, then expect to be unsuccessful.

see all comments
lucnheater
2008/09/23
  • it was okay, it is definatly not the best in town...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Maybe
    • Party Size: 3
  • it was okay, it is definatly not the best in town but overall adequate

  • Order: daily specials of chicken balls
 
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