Oriental Garden

My husband and I ordered delivery twice in one week. The first time they forgot the plum sauce for the egg rolls. We let it go. The second time, we ordered they forgot again the plum sauce, I phoned and complained and asked for the driver to deliver some since we live 5 minutes away from the restaurant. They kept telling me it will take an hour for the driver to get to my house because he is out on delivery. I have asked for a refund for my wontons since I will not be eating them. They refused and said that their driver will come pick up the food. Funny enough the driver was at my house in 5 minutes to pick the food but could not deliver the plum sauce. I guess good customer service is not a priority to them. We ordered from Eddy Lees right after and we got our food and the plum sauce.

I had been reading the negative reviews. This business within the last couple of months have gone through a severe tragedy which may at time affect ones business and how they handle things. I have frequented this restaurant over the years and not once have seen such a display. They were relaxed, family oriented, extremely kind and quick along with great prices and great food. Please don't base your opinion on the last two comments as we are all human and go through rough spots in life.

NEVER in my life have I ever been so DISRESPECTED as a customer ever! I placed a simple order of noodles, chicken balls and white rice. The largest of quantities arrived with warning about size and cost only given for one of the 3. When I inquired with the server she denied any error of miscommunication. The manager went to get the owner who YELLED within 2m of my face was terribly UNPROFESSIONAL and told me after arguing that she would charge less and TAKE AWAY all of the food but the warned item (noodles). She then went into the Kitchen and swore. In the end ALL 5 of us were CHASED OUT of the building. *Word to the wise: Don't bother!

I honestly feel like the girl at Oriental Garden practically stole my money. First, their takeout menu and Yellow Page ad say they're open until 10PM but when I called at 9:30PM to make a takeout order they didn't answer the phone. I was in the area so I went into the restaurant to place my order instead and was told they stop cooking at 9:30. So they apparently don't answer the phone to tell customers the kitchen is closed even before closing hours. I got 3 dishes: plain fried rice, mixed greens, sweet and sour deep fried shrimp. The rice and mixed greens were ok, but not very good. The rice was dry and the greens were flavourless. The worst part though was the shrimp. When I bit into one I had to spit it out. I thought it might just be a bad one so tried 2 more. They all tasted bad. I don't know if it was the shrimp, the batter, or the oil they fried it in but something was really bad - possibly very old oil. I tried to return all of the shrimp the following evening and the girl from the kitchen, possibly the manager, refused to refund my money. She just simply refused and then attempted to argue with me about how I should have called earlier and not waited so long to return the shrimp and that they had many customers that evening with no complaints. I wasn't there to hear an argument. I simply just wanted my money back for the bad $12 shrimp me and my husband couldn't even bring ourselves to eat (as badly as we wanted to). I was polite and walked away without a refund but am now regretting it. I'm shocked she would so blatantly keep my money even though I brought the food back (and was reasonable about it all). Definitely avoid this place.

We ordered chicken fried rice and 2 orders of chicken balls. We were told 30 minutes for pick up but it was over 45. We got the food home and there was one 10oz bowl of sauce for 2 orders of chicken balls. When I called about it I was told that is the correct amount provided and we would have to pay for more if we needed it. I explained that we have NEVER run out of sauce before. Instead of offering more for free this time or trying to work something out, I was told to bad. I returned the one order of chicken balls that we did not have enough sauce for and the person at the counter didn't even acknowledge me. She opened the till, threw the money on the counter and threw the bag with the chicken balls on the counter behind her then she walked away. I couldn't believe it! She needs some serious training on customer service! I will NEVER go back and will tell everyone I know about it.

I've been to the Oriental Garden hundreds of times and the food is great! The pho is the best in town hands down because I have tasted every other pho in town and nothing compares. The Bun thit nuong (#94) is a vietnamese noodle bowl that is to die for, and the shanghai noodle is soooo yummy. I love it there and the girls who work and own the restaurant are friendly and fun. It is definitely one of my favourite restaurants!!!

If you can get over the fact that the staff is rude and very unprofessional this is the best chinese food in town!! I would never dine in...take out only.

The food was old, the staff was extremely slow. After one bite we wanted to throw up that's how horrible it was. We would never visit this restaurant again.

it was okay, it is definatly not the best in town but overall adequate

ive been to the oriental garden before and i will deffinately go again, the only thing i noticed and didnt really like, was the fact that there were 2 waitresses i noticed, and one girl, i think they were sisters..anyways though, the older one was yelling at the other girl, and not just loud talking, she was actually yelling at the one girl, i think the girl yelling was named rose, anyways that was the only thing i didnt appreciate