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  • Kelsey's Restaurant

  • 3.0 stars
    (5 reviews, average rating: 3.0/5)
  • Cuisines: Bar & Grill
  • (416) 296-0144
  • 1215 McCowan Road Scarborough, ON M1H 3K3
  • Neighbourhoods: Agincourt, Agincourt South
Recommend Restaurant?
14 people have voted
29% of voters recommend
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Restaurant Details
Price range
$$$ ($26-$60)
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NotJustAWaitress
25 Reviews
2010/03/16
  • "All YOU can eat"
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      5.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Yes
    • Party Size: 1
  • To the poster below, I have only one thing to say:

    YOU ARE IN THE WRONG and when you try to defend yourself, you sound like a complete idiot.

    It's all YOU can eat, not you and your wife! She eats - you pay, end of story. Do you think if you went to a buffet and tried this crap you would get away with it? NO you would not. And the reason they were 'policing' you was because she only ordered a soup, and they knew what you were up to. Your 'marital rights' were slighted?? Puh-leeeease! I bet you have also made your wife share a refillable coffe/soft drink with you at some point, because 'she only has a little'....that is NOT the point! She consumes it, PAY for it! Next, time, spend the $3 and order something for your wife, you cheapskate, instead of trying to rip off the restaurant and then have the audacity to become so deeply offended when you get caught! Being in the business, I can promise you that if anything at all happens as a result of your ridiculous email to their head office, it will be a high-five to the manager for actually doing his job.

    I have never visited this restaurant, but gave it top ratings just to balance out your delusional review.

  • Order: didn't order it, but got a HUGE helping of STUPID!
 
2011/07/23

Recent Comment by: lesliesingh

I was proven right, the waitress is old, bitter AND RUDE

see all comments
Takareno
2 Reviews
2008/12/16
  • To follow up with the incident of chicken wings...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $26-$60
    • Visit Again?: No
    • Party Size: 2
  • To follow up with the incident of chicken wings of all you can eat:

    The manager did treat us as criminals than customers. As fully-paid customers, we were disgusted by their business integrity. I personally would not appreciate that kind of assault and wouldn't recommend my friends to go there. The question is: Would I pay so much for a dinner with being spied and controlled of how I eat?!

  • Order: Chicken Wings of all you can eat
 
Takareno
2 Reviews
2008/12/15
  • Here is my experience of dining here tonight. I...
  • Overall
    2.0 stars
    • Food
      3.0 stars
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $26-$60
    • Visit Again?: No
    • Party Size: 2
  • Here is my experience of dining here tonight. I had to write a letter of complaint to the Customer Care.

    Please read my complaint letter...

    "To whom it may concern:

    My wife and I are regular customers of Kelsey’s. We decided to visit the restaurant again tonight. However, it was one of the worst dining experiences we have ever had.

    We were friendly greeted and thought it would be a pleasant evening for both of us. While we decided to order, I ordered the chicken wings as all you can eat. My wife didn't want to eat much but told me that she would like to take 1 or 2 chicken wings from my plate. She ordered a bowl of soup. We knew the policy of not sharing of the chicken wings as all you can eat that some people would take advantage of, but I would not think that it had become an assault from the manager. While we were having supper, there was one manager came and told my wife," You could order 5 chicken wings as side dish for only $3.00 if you are HUNGRY." We were surprised by his concern because she was enjoying the soup but not eating my wings. I politely turned him down which my wife wasn't hungry, otherwise she would have ordered something else. When my wife took a chicken wing from my plate, a waitress came immediately and said," You are not allowed to share. This is the policy." I was completely taken aback and thought," We are being watched during our private dinner?" Within a minute, there was another manager; Stefan came in the scene with accusation. I was getting disappointed because he came in and accusing us of breaking the policy. He did not listen to us but kept saying of breaking THE POLICY that my wife was eating my chicken wings. I started to tell him that the policy could not apply to this situation. His attitude was seriously getting a lot of attention from the public. We were fully upset with his disturbance and rudeness. I told him that we had enough (of the conversations) and of the supper and asked for the bill right away. We paid and left abruptly without finishing our supper.

    The dinner ended.

    This dining experience was not what we looked for. The attitude of the managers and the waitress were unacceptable. To watch your customers having supper violates the constitution of privacy in public. We felt like being policed by ordering just chicken wings! If this business deal is so strict with the policy and so afraid of losing chicken wings to customers, which would easily make a scene like tonight, I would suggest the headquarters should consider canceling it. To be not able to have my wife to taste my food violates our marital right in public. I would suggest you to look into the policy of "all you can eat" with more respect of your customers. The incident of tonight was seriously disturbing and unprofessional. It is not about how many chicken wings we can order, it is an issue of respect in your business. In this case of assault, there are some concerns of the management that I would like you to review seriously and sincerely Having chicken wings counted in this case loses the reputation of the restaurant. Stefan, the manager said that he was paid to do the job. How true and ironic he was to talk like this in front of all customers! He also embarrassed us as your customers and abused of his paid service in your business. The policy needs to be looked into carefully and respectfully. To insult customers in public would only lead to decline of your business. I hope this email would be able to draw some concerns from you and your department and follow up with appropriate response.

    We are sorry to have dealt with this incident while we were looking for quiet and pleasant dinner tonight. At this moment, we have considered that it would be our last visit of the restaurant. In the meantime, I will hold the right of expressing of what we experienced tonight to the public. You may contact me for further discussion by phone or by email....

    All the best..."

    The incident of tonight showed of their service and business integrity. During the conversations with the manager, Stefan, it was absolutely insulting. Seriously, if you order chicken wings all you can eat, you would be watched right away! They would come and abuse you in public by their policy which is not respectful of their customers. They would make you feel like you steal or cheat on chicken wings you paid for! Good luck, folks!

  • Order: Chicken wings all you can eat
 
2011/12/13

Recent Comment by: NotJustAWaitress

Actually, you can clearly see I'm not alone in my observation. You CAN'T SHARE an all you can eat item! How hard is that to understand?

see all comments
Alisha
2008/02/16
  • the service was slow, we waited about an hour for...
  • Overall
    2.0 stars
    • Food
      3.0 stars
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $26-$60
    • Visit Again?: No
    • Party Size: 2
  • the service was slow, we waited about an hour for our food and they gave me the wrong dish. the waiters were arguing amongst each other in front of patrons and were extremely rude. overall it was a very unsatisfactory experience and would not recommend this restaurant to others.

  • Order: Lemon Salmon with shrimp dessert chocolate lava cake
 
Sandi Pearce
2007/03/01
  • Great atmosphere - people are very nice. I had...
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      5.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 4
  • Great atmosphere - people are very nice. I had my two young children with me which equals mess and noise! The staff was excellent with them - before my son's spill could run off the table another waiter passing by stopped and helped wipe it up.
    Standard bar food done right!

  • Order: appetizer platter, cheeseburgers, shrimp pasta
 
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