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  • Swiss Chalet Rotisserie & Grill

  • 2.5 stars
    (14 reviews, average rating: 2.6/5)
  • Cuisines: Family
  • (519) 542-1234
  • 1426 London Road Sarnia, ON N7S 1P7
  • Neighbourhoods: Heritage Park
Recommend Restaurant?
7 people have voted
29% of voters recommend
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Restaurant Details
Price range
$$ ($11-$25)
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DarrylS
1 Review
2013/11/23
  • Sarnia Swiss Chalet, Poor Service.....
  • Overall
    2.0 stars
    • Food
      4.0 stars
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $61-$100
    • Visit Again?: Maybe
    • Party Size: 3
  • This location was great till a month ago then the service in store and delivery went down hill. The delivery is the worst, the order seems to always miss things and takes forever to get to you, the management is extremely rude, a man named Emanuel thinks he is above Corporate and speaks down to customers. The owner Tom thinks he is to good to speak to the average working man in Sarnia, and will go so far as to get a waitress to return calls to customers. He was heard saying that making those calls is below him. If you need action on a complaint contact Brenda at Corporate or Tate the Regional Manager, or the CEO, all will respond and do care about the customers.

  • Order: To much to write
 
andegine
1 Review
2012/09/29
  • Awful manager!!!!!
  • Overall
    2.0 stars
    • Food
      3.0 stars
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $61-$100
    • Visit Again?: No
    • Party Size: 4
  • I called ahead yesterday to order 2 quarter chickens and 2 half chickens meals with a greek salad. Having confirmed the order twice with the operator I showed up at the restaurant. to be not given a bill for my order which i found a little strange. On leaving the restaurant i noticed a meal was missing so went back in a little ticked that i had just confirmed twice on the phone in the longest phone order ever just to get here and not have the right order. I was told to wait while they completed the order which they billed me for!!!! Meanwhile the meal I already have is going cold. There was apology and so i asked to speak with the manager who turned out to be the most pathetic manager on the planet! He did not even apologize after hearing that i had confirmed my order not once but twice and actually blamed the operator saying its not their fault and offered no compensation for my trouble!!! What a joke, to add to this situation i get home to find out they gave me four quarter chickens!!!!!!!!!! omg!!!!!!!!!! shoot me now!!!! They redid the order with again no compensation!!!!! The manager seemed unable to do his job... that is to ensure a regular customers satisfaction!!!!!!!! NEVER AGAIN SWISS CHALET SARNIA!!!!!!!!!!!!!!!!!!!!!!!

  • Order: 2 HALF CHICKENS WITH FRIES, 2 QUARTER CHICKENS WITH FRIES, ONE SIDE GREEK SALAD
 
Ratatouille
1 Review
2012/08/19
  • Half Rack of Fat anyone?
  • Overall
    3.0 stars
    • Food
      3.0 stars
    • Services
      3.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $26-$60
    • Visit Again?: No
    • Party Size: 2
  • Mother and I have been going to Swiss Chalet since it was out by what is now Canadian Tire but this past visit on 18/07/12 was horrid!

    I ordered a whole rack of ribs,vegetable medley and a diet Pepsi, my mom ordered the quarter chicken dinner with a baked potato and vegetable medley and a hot tea.

    Every single order of ribs up until now were meaty and juicy and smothered in sauce but lately? It feels like the food is rushed out of the kitchen to our table! Barely any sauce on the ribs and to make matters worse, last night's ribs were more fat and bones then meat!

    What happened, was the cow on a diet or something that you can't get nice fat juicy ribs like you show in your commercials?!

    Even worse,my elderly mother's chicken wasn't even hot,nor were the vegetable medley or the baked potato!

    The only thing hot was her tea! It seems each time mother and I go there for supper we usually order a Carrot Cake and a Fudge Cake but lately it seems that the Fudge Cake is always unavailable or it's run out.

    Did I mention the FLIES that harassed us while we ate?! Yeah lovely extra nourishment with your meal?!

  • Order: Full Rack of Ribs,Vegetable Medley,Quarter Chicken Dinner,Baked Potato,Vegetable Medley,Hot Tea,Diet Pepsi
 
Ronglimeng
15 Reviews
2011/12/14
  • Second trip better than terrible first trip
  • Overall
    3.0 stars
    • Food
      3.0 stars
    • Services
      3.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Maybe
    • Party Size: 2
  • We had visited the old Swiss Chalet location in Sarnia on an occasional basis over a 30 year period. It seemed to me that in the last few years I didn’t get the same satisfaction there as in years past.

    So when the new location opened further west on London Road in the Fall of 2010, we visited in the Christmas season, looking for some kind of improvement. Instead, it was one of the worst restaurant experiences I’ve had – indifferent greeting, dirty table, careless waitress, mixed up order, swearing through the door from the kitchen staff. I said I never wanted to return.

    But now a year later, my wife, who had always liked the Swiss Chalet chicken and ribs, wanted to give it another chance. I was curious to see if it was still so bad, so we gave it a try.

    Parking at the front was tight. The restaurant was busy but not full. There was a group ahead of us waiting to be seated. The greeter was a young woman, very casual about her duties. I watched her lead people towards their tables, drop the menus before they were seated, and then quickly return to the front without saying very much to them. It’s so important for the greeter to make a good first impression. Why didn’t they give her better training? Our waitress arrived soon enough. All the waitresses seemed to be friendly and pretty casual: “What would you guys like?

    I had the cup of chicken soup ($2.99) and a sandwich – the Hickory Rotisserie Chicken Flatbread ($7.49). My wife had the Half Rack BBQ Special ($15.99).

    The soup came quickly. It was not as good as I remember and it was just warm, not hot. The rest of our order came 25 minutes after we arrived. That’s bordering on slow service, although the waitresses were busy, and I got a drink refill when she noticed my glass was empty. Soft drinks ($2.59) were not in a particularly large glass.

    My sandwich started off okay, but by the time I was eating the second half, I didn’t think it was so great. I wished that I’d ordered the ribs like my wife. She got a generous serving. She couldn’t eat them all, and gave me three ribs, which I really enjoyed.

    The lighting in the new place was as bright as a highway rest stop but it seems to lack the warm atmosphere of the old place. The washrooms (the Men’s anyway) were very spacious, well lighted and clean. It’s family dining so that means kids, and they mean messes. I noticed under one table that the floor messy with a napkin, French fry, and a crayon. They should have been swept up. Instead, someone else was seated there.

    We were in and out in just under an hour. Total cost for two before tip was $ 32.84 which was higher than I thought it would be. We’ve had better food and service at most Sarnia bar and grills for the about same price.

    My experience has improved on the second visit to the new Swiss Chalet from “terrible’ to “mmmh, okay, I guess’”. The place was busy but not full on Tuesday night at supper time.

    My wife and a few people we know really like Swiss Chalet chicken and ribs. I’d go back with them if that’s where they wanted to go. For myself, alone? Nahhh !

    They have an on-line menu (prices not listed unless you download) and take-out is available.

  • Order: Per review
 
Ally
1 Review
2010/06/07
  • WOW...Worst Service in Sarnia!
  • Overall
    2.0 stars
    • Food
      3.0 stars
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 3
  • Not sure what is wrong with this place...we used to love the food....but the service is so bad...it is ridiculous!
    How dies a chicken restaurant always seem to "run out of chicken"? Don't bother ordering mashed potatoes, you wil get the smallest portion I have ever seen in my life! The rest of the food is usually pretty good. The fries can be either great or terrible, you never know.

    The place is dirty...the floors are greasy and slippery. Most of the wait staff have bad attitudes and never come back to refill your drinks or check on you.

    Everytime we go here....I end up being so angry and disappointed.....don't waste your time and money on this one, but hopefully the new location will be better.

    I have complained several times on their online survey. The survey actually asks you if you would like someone to contact you regarding your recent experience. I have clicked yes like 5 times now and have never heard from anyone.

  • Order: chicken, salads
 
4startersI
3 Reviews
2010/04/05
  • Love swiss chalet. Hate the service. Pick up is...
  • Overall
    3.0 stars
    • Food
      3.0 stars
    • Services
      3.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • Love swiss chalet. Hate the service.
    Pick up is slow...always. Waited 20 minutes for pick up of two dinners.
    Last meal, the fries had potatoe dirt on them. GROSSE.
    Supposed to wash the potatoes first.
    Have complained to head office three times in ten years or so. NOTHING gets resolved EVER.

  • Order: quarter chicken
 
whittiejp
2008/11/07
  • Excellent
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      5.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • We decided to go to Swiss Chalet for lunch and I am glad we did. The food was great and the waitress was friendly and came over several times to top our coffees up and ask How is everything.

    Comments are noted on this site about the floor and they have had numerous complaints about it. It is something to do with humidity and the floor material. We too felt the floor was greasey but it is something to do with the coating on the tiles. No worries when the new place opens next spring!

  • Order: Coffee and Chicken wrap with fries 2 orders
 
wackyvorlon
2008/10/27
  • Very good food, greatly enjoy. However, the...
  • Overall
    3.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 3
  • Very good food, greatly enjoy. However, the restaurant has a serious cleanliness problem. The floor feels as though it is perpetually coated in a thin layer of grease. At times, I have nearly fallen from this. Be careful.

  • Order: Hamburger
 
rita
2008/10/09
  • horribly filthy
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 7
  • this has got to be the oldest and most dirty swiss chalet around. The service is poor waitresses are unfriendly and tables not even clean ... they need a whole new restaurant and staff!!!

  • Order: chicken, ribs, perogies, dry ribs
 
Mcgyver
1 Review
2008/03/14
  • Agree with past posters size is small, and...
  • Overall
    2.0 stars
    • Food
      2.0 stars
    • Services
      3.0 stars
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 4
  • Agree with past posters size is small, and cleanliness is much to be desired. This restuarant has seen better days. Nothing a bit of extra dusting wiping down and elbow grease. Staff attitude is poor also.

  • Order: Rotisserie Chicken & Rib Combos
 
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