Boston Pizza

NOT impressed. Sorry to all those that enjoy this place, but I really don't understand their policys, and service! I went with a large group of friends, and we all ordered an appatizer, and shared. The food was FAR less than impressive, and I found a lot of it bland, or boring. We also had drinks. This is what shocks me. I noticed there was a chip in the glass I was served, but didn't say anything - until I was drinking and all of a sudden had a large shard of glass in my mouth! I complained, and the only thing they did for me, was dump the rest of my remaining drink in another glass. No offer for another drink, no compinsation or anything! I'm sorry, but I will definatly NOT return to this establishment. Lets not mention that they are overpriced for the quality of the food you recieve. I have friends that love this place, but I must say - HATE IT.

This has become one of the restaurants my family eats at when we eat out.
The food is always good and the service is acceptable.
The only problem is you can't sit in the bar area under the age of 19. Some of the servers at Boston Pizza follow the rule and some don't.

The best service, food and atmosphere in town. Well worth the price, although it was quite comparable to many others in town!

Im still shocked by the experience we had a Boston Pizza
We got a table right away and sat in the bar area.
Waitress came over and took our drink order and went back behind the bar. After waiting five minutes or so i started looking in her direction.. when she made eye contact, while taking a drink break, she had a startled look as if to say "i forgot their drinks" she then made the drinks and brought them over saying that she was waiting for a new bottle of vodka from the back... didn't believe her for a second. She is right there in front of us and we can see her... why lie to my face?
at this point we ordered appetizers which came out in a resonable anount of time, but the food wasn't very good, the nachos were sparingly covered with meat and chz. The wings were greasy and small. Our pizza came out and was a little burnt, we prefer our pizza not crispy which this clearly was with a few black spots were it was burnt. I mentioned this to our waitress and she said she would speak to the manager. After a few minutes she came back and informed us they could make us a new one but we would have to pay 1/2 price for it. I asked to clarify with her that to get my food the way i wanted i would have to pay 1 and 1/2 times the price because they burnt it? to which i was told that is their policy. Needless to say we ate the first pizza which we didnt enjoy and left right after, would have stayed for more drinks if we weren't so upset. Went to another local restaurant/bar to have drinks and our experience was excellent... needless to say we go to Crabby Joes now instead of Boston Pizza

I really can not understand people's bad experiences with BP.... I live out of town (where we also have a BP- which is horrible) however we drive to Sarnia. In Sarnia the service is outstanding, the food great and the atmosphere is comfortable.

It is true it is not as cheap as going to McDonalds, BUT I really do think that you get what you pay for.

I will definately be returning!!!!

This really burned me I ordered the pad thai its sappost to be a thai noodle and it was in the menu with having such a noodle lol and when it came it was a fettichine noodle i asked the waiter and he said oh thats the way they cook it lol

So why not call it a spicy fettichine dish with thai sauce lol

I will never go back till they get a cheif that knows the difference bettwen a thai noodle and a fettichine noodle lol

We stopped by for our first time about 9:00 p.m. on Tuesday Jan 30 because of the location and the interesting exterior of the building. We ordered and then waited ... and waited ... and waited. Finally, we were told that the order hadn't printed in the kitchen ('printer out of paper') and that it would be another 10 minutes. And we waited ... and we waited ... and I almost began to think the staff were hiding.

We also waited to get our bill - and it wasn't until we stood up and started to put our coats on that we got the tab.

The best food in the world will not make up for indifferent service, and we will try other pizza places in Sarnia before we go back to Boston Pizza. Too bad - some staff training on how to recover from an incident like this might at least go some way toward salvaging the customer, but we didn't feel any effort at all was made. Where was management?

We had the special of the day, which was a blt pizza with salad. The price was 6.95. The flavour of the food was excellent! But as the pizza cooled down it got very greasy. Service was excellent. You also a great cup / pot of tea here and no-one rushes you to leave.

Actually we never dined in. However the delivery service was admireable. Most places like Boston Pizza seem to skimp out on portion size when the order is being delivered, this doesn't appear to be the case with Boston Pizza. Thank you for the excellent pasta and the convience of delivery.

We go to Boston Pizza every week and love the Pizza's that is the main reason we go. They have many different types of pizza that one wouldn't normally try. Very friendly and great atmosphere.