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  • Coco's By The Falls

  • 3.0 stars
    (12 reviews, average rating: 2.8/5)
  • Cuisines: American (Traditional)
  • (905) 356-1333
  • Fallsview & Murray Niagara Falls, ON L2G 2J3
Recommend Restaurant?
4 people have voted
50% of voters recommend
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Restaurant Details
Price range
$$ ($11-$25)
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traveling_man
6 Reviews
2008/07/22
  • WORST Part of an otherwise wonderful week!
  • Overall
    2.0 stars
    • Food
      2.0 stars
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 4
  • Like the previous reviewer, we were lured in by their "banner special" (nowhere on the menu; must ask!) It was a block from the Falls' firework show that night, so we went for the bait. Small steak, steamed veggies, and baked potato (...$2- extra!) Medium rare to them meant raw and veggies were mush. My daughter had the ravioli au gratin. This was so terrible that, as hungry as she was, she barely managed to eat a third.

    Service was nearly non-existent: they got an order wrong, no refills, no clean up of appetizer or plates. We piled these up to help them (and to make a point), but they simply slapped down our meals in what little space was left. We had three meals with baked potatoes, but we had no salt, pepper, or butter. We asked for these and waited over ten minutes before giving up and foraging them ourselves, from an nearby empty table.

    We weren't the only people unhappy with the lack of service. We noticed a young couple behind us waited so long for someone to take their orders that they left money for their drinks and left.

    There were lighting issues, too. The lights on the patio area inexplicably went out twice and they were forced to light the tiki torches. Luckily, ambient light from the street was sufficient.

    Coup-de-grace was in paying for this slop. They told us they'd had to run our card manually as it had been declined, a common problem for people "traveling abroad" (they said). After leaving, we called our company to assure them we were in Canada and all charges were valid. The company then asked about our meal charge as "the exact same charge had posted to our account three times!" Went back to have the waiter send us to the bartender, who sent us to the front desk of the Holiday Inn. The desk staff called and confirmed the three duplicate charges, but were completely lost and said that they couldn't do anything until the night auditor came on. They were polite and apologetic, and called the next day to confirm all had been resolved, but we wound up missing the firework show and our children were very disappointed.

    Four words- Avoid like the plague!

  • Order: 4 dinners-3@$11.95 and 1@$16.95
 
Jerry
67 Reviews 22 Helpful
2008/07/16
  • okay food, good atmosphere, bad service
  • Overall
    3.0 stars
    • Food
      4.0 stars
    • Services
      3.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 4
  • Got lured in by the $11.95 steak special, and ordered 2 steak specials + 1 pizza vegetariana ($14.95) at Coco's inside the Holiday Inn (ghetto Holiday Inn I must say)

    pizza was alright, not bad
    steak special has steak and steamed veggies (too steamed) and medium-rare was too rare

    I wasn't expecting much, but food met my expectations, so did the good atmosphere and good lighting, but this old lady waitree was terrible on service, didn't refill our water, dropped new plates on our table with a clunk sound, and wasn't smiling and polite at all

    Next time I'll try something else at Niagara's

  • Order: steak special, pizza vegetariana
 
fliproduct
11 Reviews 2 Helpful
2008/06/04
  • Best place to at the falls
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      5.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 4
  • We went to eat at Coco's when we visited Niagra Falls. Me and my girlfriend have been here before and decided to go back with my sister and her boyfriend. Place was great. The steaks came out as we expected, services was good, and the place was neatly designed. I love how they played with lights. I highly recommend this place for people visiting Niagra Falls. I don't know why it has such a low score.

  • Order: We all ordered the steak special
 
Steve S.
2007/09/22
  • Loved this place! Beautiful outdoor dining an...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      5.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • Loved this place! Beautiful outdoor dining an great service (the bartender was great). The pizza rocked and was reasonably priced. A definite must if you are in the area!

  • Order: Some drinks at the bar, and a NY style pizza
 
cathy g.
2007/09/13
  • The strawberry daiquiris were the smoothest...
  • Overall
    4.0 stars
    • Food
      5.0 stars
    • Services
      3.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $61-$100
    • Visit Again?: Yes
    • Party Size: 2
  • The strawberry daiquiris were the
    smoothest fresh tasting we have ever
    had in all of niagara falls.
    The steaks were moist and tender,
    will be our first choice next time back!!

  • Order: Frozen Daiquiris Filet Mignon
 
Yuliana
2007/09/11
  • We went there with our friends, who came from NY...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 1
  • We went there with our friends, who came from NY to visit us. they had two small kids and we had a little doggy, so we sat outside. Waited for 15 or more minutes, finally a very arrogant waitress appeared, snapped "No dog here", turned our back to us and marched away.
    Well, I realise not many restrants would allow to sit with a dog, but still I would like to be treated politely.
    At another restoraunt we were told that they don't allow guests with dogs either, but it was done in extremely well mannered way.
    My New York friend said, she wouldn't go to COco's even if she would be starving.

  • Order: WE did not even get to the order part because of the server.
 
Christa Johnson
2007/07/03
  • We could not order. We sat outside for 15 minutes...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • We could not order. We sat outside for 15 minutes and not a single person came to serve us. They looked at us, but did not come. We just left, very poor service.

  • Order: Nothing
 
Lisa Ferenc
2007/06/24
  • We arrived late (@12:30am, actually the 24th...
  • Overall
    4.0 stars
    • Food
      5.0 stars
    • Services
      3.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • We arrived late (@12:30am, actually the 24th) they were shutting down, the bar was open though. The bartender was excellent! I asked him if they were still serving pizza, he said yes. We looked at our menu and waited for a server, when no one came and my husband approached the bar, the bartender 'intervened' (before my husband even spoke to him)and directed someone to serve us! The server, I think, was on a break, but came over and received our orders with a smile! (I was exhausted & hungry, so I give him credit) Bottom line, the pizza was excellent!!! The bartender was thoughtful & I might add entertaining! There were five people around the bar that were actually applauding him! You hardly ever see that!! Would I go back? Definitely!!! Wish we had a Cocos near where I live!!

  • Order: two pizza's (one Americana & one new york) & drinks from the bar
 
Sue R
2007/04/25
  • This restaurant had been highly recommended prior...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      2.0 stars
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • This restaurant had been highly recommended prior to our visit to Niagara Falls. We were there early for dinner so it was not busy at all. We ordered the pizza (which was what was recommended), unfortunately the pizza was cold and the cheese was barely melted. Our waitress did not return to our table to see if everything was ok and we had to ask another employee to send it back to be warmed up. It still was not hot when it came back to the table. The only good thing about the service was that the waitress removed the pizza from the bill without us having to say anything.

  • Order: Pizza & garlic bread for 2
 
Andy babs
2007/03/01
  • The pizza was great. Thin crust with good quality...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 4
  • The pizza was great. Thin crust with good quality toppings. If you like pizza try Coco's. You will not be disappointed.

  • Order: Pizza for all four of us.
 
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