• Joe Kool's

  • 3.0 stars
    (35 reviews, average rating: 2.9/5)
  • Cuisines: Southwestern, Tex Mex
  • (519) 663-5665
  • 595 Richmond Street London, ON N6A 3G2
  • Neighbourhoods: Central London
Recommend Restaurant?
22 people have voted
5% of voters recommend
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Restaurant Details
Price range
$$ ($11-$25)
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LondonFoodie104
1 Review
8 months ago
  • POOR customer service
  • Overall
    2.0 stars
    • Food
      3.0 stars
    • Services
      1.0 star
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 4
  • It was 6:10 pm Dec 19/13. We were told there were no tables available for 4 and it would be a 1/2 hour wait. I asked if there was room at the bar and if we could eat there. The reply from the hostess was yes. On our way to the bar (which was full) we noticed 2 separate fixed tables for 2. The hostess brought 2 more chairs as one table did not have any. As I stated, this was not a table for 4 as the tables were attached to the wall and not moveable. We sat there until 6;45 with no service. I noticed a table for 4 had been vacated so we moved there. We were told we could not sit there as it was reserved. I asked about another table for 4 which had been connected with another one to make a table for 8 where a lone man ( with a pitcher of beer and some menus...can you serve a pitcher of beer to one person?) had been sitting since we arrived. The hostess told me they had a 6 pm reservation. Now it was 6:45. I asked her how long they hold a reservation and she looked dumbfounded. I then asked if I made a reservation for 5 pm and did not show up until 10 pm would my table still be available? She did not know how to respond. I asked her if I could speak to the manager and she said he was downstairs and if I wanted to speak with him I could go down. I told the manager about the freed up table and the one with the gentleman and the 1/2 hour plus wait. I asked him how long they hold a reservation and his response " what do you want me to do kick him out, I can't do that. I see this is all about you" and off he stormed leaving me standing there. Wow, now I was dumbfounded. Seriously, that is how you handle a customer inquiry about your reservation policy? I never suggested he kick anyone out, I wanted to know their reservation policy and thought the manager could have handled this much better. I have been in the customer service business for 40 years. Needless to say, we left. Wasted one hour there. Proceeded to Winks, got served right away and our food was ready in 15 minutes. The restaurant was full. By the way, We live within walking distance and were prepared for somewhat of a wait but not the disrespect or attitude the manager displayed. Hard to complain to the management about the management on their web page when the emails go to the manager.

  • Order: Never got a chance
 
Woody
1 Review
2012/02/06
  • Ruined our Super Bowl Luch
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • Was there Sunday (early afternoon) and had the worst service (blonde girl with glasses)....10 minutes just to be acknowledged! Wrong heat on our wings which were warm at best, soggy and limp fries....they'd been sitting....had to wave and yell to get her to stop and get us plates, napkins and cutlery, never was asked if we'd like another drink....(Its a freakin' bar!) and were never asked if everything was o.k......Only good thing was we had the exact change for the bill!...

    Have been here many times over the years....probably never again....outrageous how bad and inconsiderate everything and everyone was....Saddest thing is no one will give a crap....but its nice to vent...lol...

  • Order: Beer, wings, fries....
 
YUMMY47
40 Reviews
2011/02/08
  • Solid Bar stop
  • Overall
    3.0 stars
    • Food
      2.0 stars
    • Services
      3.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • What do you want from a bar -- cold beer and they got it. The food? meh, don't go there hungry. It is better in the summer out on the patio as sometimes inside it gets a little stuffy. Great staff, loud music, and oh, cold beer :)

  • Order: beer, pizza
 
SpoilMe
35 Reviews
2010/11/13
  • Nachos and Wings Rock!
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • Lots of great amosphere here. Like that it's local. Could see some people getting outta control here though. Watch your night to avoid an overindulgent crowd and save yourself some frustration. Can't beat the nachos and wings which I feel comfortable dubbing the best I've had in the city yet. Homemade salsa is delish. Great beer selection and pizzas looked decent. I can see myself back here again with a group. Good scene for people watching.

  • Order: Nachos, Wings, Irish Nachos, Beer on tap
 
junebug
1 Review
2010/07/19
  • Excellent Food and Service
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 3
  • Kool's is my favorite spot when there an event in Victoria Park and you don't want to eat at the stand up vendors there. The service was great, the bevies were cold and there is always great people watching here.

  • Order: Santa Fe Spring Rolls with chipotle mayonnaise, lake perch with sweet potato fries, buffalo chicken fingers
 
sparky
2 Reviews
2010/07/17
  • I went on a Monday evening so it was not...
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      2.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 3
  • I went on a Monday evening so it was not very.busy. I hadn't been here in years and when my mom suggested it I had no objections. Unfortunately I do now. The server although pleasant was not around enough and she completely forgot my sister's tea. I ordered the buffalo chicken sandwich with garden salad. the salad was fine but the sandwich was awful, over cooked, no wing sauce and a few pieces of shredded lettuce. brutal. the food also took longer than expected as the only other food ordered was a chicken salad and it was not busy. I won''t be coming back.

  • Order: wine, tea, milk, buffalo chicken sandwich, chicken caesar salad
 
EriLondon
1 Review 1 Helpful
2009/09/19
  • Hopefully the management and owners of one of...
  • Overall
    1.0 star
    • Food
      2.0 stars
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 9 or more
  • Hopefully the management and owners of one of London's landmarks will take the time to read this review. Similarly to the review below, I had the exact same experience.
    Last night's experience was one of the worst, especially since it was my birthday. I decided that my friends and I would celebrate at this specific location because we were looking for a place to relax, have some drinks with a friendly atmosphere. There was a long line-up and I asked the bouncer how long of a wait can be expected. He said 45 minutes to an hour. I asked that since it was my birthday and there was a significant number of us, it was possible to skip the line so that we could go to the Patio which was nearly empty and open for drinks. He said "nice try, you have to line up." I went to get my driver's licence so I could show him that it was indeed my birthday and mentioned that the place is known for doing something special on your birthday. At this point six or seven guys who looked under-aged had walked into the bar without the bouncer even checking their ID. The bouncer became very rude. He yelled at me and told me that my friends and I weren't coming in and that this is the second time he was saying no. The other bouncer said that if I wanted that I would have to call and get myself on the "guest list", a list I was not aware existed. I requested for a business card. They said they do not have them. I asked the other bouncers for a business card.. at this point they became condescending and told me that they didn't know what that was. I again requested for a business card, the bouncer raised his hands and was about to become violent with me. I am 5' tall. I then told him that he was more than twice my size and ten times my strength. I will admit that at this point I called him a name. I also told him that I know my rights and he cannot touch me.

    I have never in my life been treated with as much disrespect over a simple request. I do hope that the owners of this restaurant are aware that their employees have total disregard for his livelihood, we the customers.

 
2010/07/19

Recent Comment by: NotJustAWaitress

So basically, you're mad because the bouncer wouldn't let you line-jump when the place is at capacity? "Its my birthday" doesn't entitle you to defy common courtesy - how would you feel if YOU were in line and they let someone do that? Get a life.

see all comments
sharky6000
99 Reviews 4 Helpful
2009/04/27
  • The service and food were both lousy at best...
  • Overall
    3.0 stars
    • Food
      2.0 stars
    • Services
      2.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • The service and food were both lousy at best... it could be because we were there late on a Sunday. Our waitress wasn't rude or anything, just overly nonchalant; it took a very long time for everything (such as ketchup to go with our fries).

    Their wings are quite bad. Usually when you order wings with a particular sauce, you're supposed to taste the sauce. The wings I got didn't have much if any sauce at all on them, so we had to wait another 15 min for "extra" wing sauce. The sweet potato fries were OK.. their cajun mayo sauce could have been more flavorful.

    The place seemed quite alive for a Sunday night with live music so I have to give it that.

  • Order: Medium Wings, Sweet Potato Fries
 
kaeleyj
58 Reviews 7 Helpful
2008/05/17
  • Once again its just another place for collge kids...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      3.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $26-$60
    • Visit Again?: Maybe
    • Party Size: 6
  • Once again its just another place for collge kids to get together and drink. There isn't much more to it than that!

  • Order: Jagerbombs, vodka, tequila
 
Allison
2008/05/04
  • Service at Joe Kools was exceptional! Our...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      5.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 8
  • Service at Joe Kools was exceptional! Our waitress was extremely friendly and attentive- I didn't have to ask for a refill once as she was always there offering one. Would recommend Joe Kools to anyone who wants to relax and enjoy a great meal!

  • Order: Beer and various appetizers
 
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