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  • The Fireside Family Restaurant

  • 3.5 stars
    (44 reviews, average rating: 2.0/5)
  • Cuisines: Family
  • (519) 581-1200
  • 800 Ottawa Street South Kitchener, ON N2E 1M1
  • Neighbourhoods: Laurentian Hills
Recommend Restaurant?
37 people have voted
76% of voters recommend
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Restaurant Details
Price range
$$ ($11-$25)
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KitchenerFoodie689
4 Reviews
7 weeks ago
  • OK But Overhyped
  • Overall
    2.0 stars
    • Food
      2.0 stars
    • Services
      2.0 stars
    • Atmosphere
      2.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: No
    • Party Size: 5
  • Went for a Sunday breakfast. Expectations were high after seeing lineups out the door every Sunday. The experience was a downer. Frozen hash browns, small size eggs, the cheapest bread available. Eggs were overcooked. Food was lukewarm. OK....but so is McDonald's.

  • Order: eggs, peameal bacon, hash browns, toast
 
Kush
1 Review
2013/05/26
  • Poor service bland cold food
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • After waiting over 10 minutes to be asked what we would like to drink when the restaurant had maybe 3 customers in it, the waiter spilled our drinks. Accidents happen we carry on. The waiter doesn't apologize or even wipe the spilled drinks off of our cups. We are ready to order at this point but he just walks away. Another 10-15 minutes before he returns. Still the restaurant maybe is serving 2-3 other tables. The booth we are sitting in is disgusting the floor had what appeared to be a smoothy spilled all over the floor a well as the remains of past meals. When our meal arrived it looked like it was dropped an put back on the plate. my sandwich was cut very poorly one piece an inch wide no condiments or lettuce or anything on the sandwich. The pickles on my plate looked like they had been out all day after someone already tried to eat them. when i voiced my complaints about my meal and asked for fresh pickles a new waitress came out and was very rude at which point we asked for the remainder of our disgusting meal to be bagged and to send the bill. After words we phoned the manager she said there is not much she could do now or even if we had voiced our complaint to the manager while we where still at the restaurant.

  • Order: blt, smoked meat sandwiches, milkshake
 
cd
1 Review
2013/05/22
  • Fish and chips.. more batter than fish. Fish was...
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      3.0 stars
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • Fish and chips.. more batter than fish. Fish was tough... chips were warm and soggy. Slaw was Ok.. the beef barley soup ----salty-- if you like that.
    Sat in a booth. Noticed the backs around us in others were soiled.. In all this place needs a good cleaning.. I know it is well used but have no idea why... never again...music way too loud....

  • Order: fish and chips , beef barley soup
 
bdk
2 Reviews
2013/01/01
  • Great dinner
  • Overall
    4.0 stars
    • Food
      5.0 stars
    • Services
      4.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • Best Prime Rib dinner i've had in ages, cooked perfectly, will definitely return for that again. Service was great and made me feel welcome and was very happy when we left

  • Order: Prime Rib
 
Alycia
1 Review
2012/11/30
  • Always a Good Time!
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • I've gone to Fireside with friends and with my husband many times. It's one of our favourites because the portion sizes are incredible, the food comes hot and is always yummy, and we've never had a bad experience with service. It's a great place for everyone and has a good atmosphere.

  • Order: gyro pita, cheeseburger, onion rings, pasta, etc.
 
2012/12/14

Recent Comment by: trendkill

One review under your profile and you rave about it.

Seems a little odd when the last few reviews have been negative.

see all comments
trendkill
16 Reviews
2012/11/09
  • Not worth it
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 3
  • We given this place a couple of tries and both times we've gotten bad service.

    The food isn't very good either. I don't understand how this place remains busy.

    Both times we've dealt with not very polite staff or our meal wasn't worth it (cold was common). Just drive the extra distance down to Mel's at Ottawa and Westmount.

  • Order: fries, pop, garlic bread, burgers
 
2012/11/19

Recent Comment by: Carlo

It remains busy because it used to be fantastic. It appears that a negative experience is far more common in the past few years. Two out of my past four visits have resulted in unappetizing food.

see all comments
kitchenerpeach89
5 Reviews
2012/10/18
  • never again
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      3.0 stars
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 5
  • Oh where to start. I don't understand why people still eat here to be honest its mind boggling. My mother had an ear wig in her taco salad, my step father had plastic cooked on to the bottom of his nachos, I've had hair in my salad TWICE. The waiting staff is usually pleasant until you tell them something is wrong then they're rude and take it as a personal insult. I have yet to hear anyone say anything nice about this place until I read some reviews on here. My cousin awas a waitress here last year and she quit because the cooking staff was rude, unclean and they were constantly under paying her all these instances are on different occasions so its not like this was justy a bad day for them. I don't expect gourmet at a family restaurant but I do expect to get edible food. I've given this place too many chances. Will never go back

  • Order: cesar salad, fire side burger
 
Yoopee
1 Review
2012/10/14
  • Bad Food
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      2.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • We waited 20 minutes for service, then I got my meal with a hair on it, all we got was an apology and our bill for the food. No discounts.

  • Order: Hot Hamburger and Fish and Chips
 
DeeP
2 Reviews
2012/06/23
  • Update on Aftershave breakfast
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $0-$10
    • Visit Again?: No
    • Party Size: 2
  • My husband just arrived home,,no food,,they offered to give him two breakfasts for free,he told them no he wanted our money back and we would not be returning..strange thing is that the aftershave was on just after my husband had complained about a previous meal and then we got the breakfast with the taste of aftershave on it a few minutes later???!!! hmmm odd or not???

  • Order: Hungryman breakfast
 
DeeP
2 Reviews
2012/06/23
  • Breakfast include the cooks aftershave!
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $0-$10
    • Visit Again?: No
    • Party Size: 2
  • We have been eating at Fireside since it opened. It started off great and quickly went downhill. First with hard eggs,cold toast,burned or overcooked food, missing items etc.

    The worst was recently, my husband and I ordered the Hungryman breakfast to take out and when my husband brought it home and I opened one of the containers I smelt aftershave!! Not kidding! I thought oh I am surely mistaken.

    My husband smelt his and he said the same, we thought no way! I had bitten into one sausage and I was right, I called Fireside and asked them if the cook had aftershave on and she went to check and sure enough one of them did! He put it on apparently after he shaved and we got to be the, probably first ones that he handled the food for and it was on the sausages from his hands!

    I get ill from smelling perfume let alone eating it!
    We were offered either our money back or a free breakfast,my husband went back just now so I don't know if he is getting our money back or giving them another chance???!!!

    Why would a cook put aftershave on knowing you can't get that off your hands and you would be handling food!!! We are so so disappointed and will not be back there again.

  • Order: Hungryman breakfast
 
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