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  • Swiss Chalet

  • 2.5 stars
    (15 reviews, average rating: 2.6/5)
  • Cuisines: Family
  • (519) 741-1801
  • 525 Highland Road East Kitchener, ON N2M 3W9
  • Neighbourhoods: Southdale
Recommend Restaurant?
3 people have voted
67% of voters recommend
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Restaurant Details
Price range
$$ ($11-$25)
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TZgirl
3 Reviews
2012/01/08
  • Unimpressed
  • Overall
    2.0 stars
    • Food
      3.0 stars
    • Services
      1.0 star
    • Atmosphere
      3.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Maybe
    • Party Size: 5
  • We did expect a low key experience, not much fanfare but what we got was much worse. Our food came in pieces - double leg dinners came one at a time, salad came with out dressing and took 2 reminders to get it to the table, the servers appeared annoyed at US for asking for the rest of our food, the bill was delivered to the kids part of our table and just left there - no statement of "thank you, here is your bill"...it was just dropped there and was discovered when we saw one of the kids playing with it. When it came time to pay, we had to ask for debit machine to pay our bill and the server stood there waiting for the machine back. She wasn't there for the meal, but waited for the bill payment without a smile. It was not very classy, and we felt like we were annoying them by being there. At the end, there was no finger bowl to wash our hands, but by then, we just wanted to get out of there.

  • Order: double leg dinners, quarter chicken dinners
 
Atticus
3 Reviews
2011/12/08
  • Negative Stars If I Could
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • On The 27th of October I ordered for two to be delivered at 5:35pm. I was calling to cancel when it arrived at 7:05pm. It was stone cold. At that point I decided this was the last time I order from them. I put in a complaint to thier email line which returned that this wasen't thier department and to call a 1-800 number but thanks for ordering. Four days later I check my credit card statement and they have billed me twice. I called the 1-800 number and they said why didn't I call on Sunday (although I did and they didn't answer the on hold time 10 min). They say they can't do anything and they patch me through to the local store manager. The local store manager at this time wants to make me happy and give them a second chance. After arguing that I don't want a store credit I finally said whatever to a $35 credit which I have no intent on using and the understanding they are returning the duplicate billing money. The manager then called back five minutes later saying she needed my credit card information. Well here we are a week later and I am taking time out of my day to go down to the store to try and get my money back. DON'T BUY HERE. DON'T ORDER DELIVERY FROM HERE. DON'T GIVE THEM YOUR CREDIT CARD NUMBERS.

  • Order: Family Dinner
 
TimH
15 Reviews
2011/03/19
  • Timmy
  • Overall
    2.0 stars
    • Food
      2.0 stars
    • Services
      3.0 stars
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 6
  • Portions shrinking, cold fries, noisy, tried a 2nd time via take out, food missing, portions small. My question is why bother, chicken is not a rare commodity!

  • Order: 1/2 chicken
 
Kami
6 Reviews
2009/04/08
  • Definitely not a dine-in area. The area is...
  • Overall
    2.0 stars
    • Food
      3.0 stars
    • Services
      2.0 stars
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Maybe
    • Party Size: 2
  • Definitely not a dine-in area. The area is cramped and the service is horrible. I prefer the take-out.

    The caesar salad we had was nearl $5 when it wasn't even the size of my fist. There was maybe two bites in it at most. The chicken was good, but the fries were disgusting and soggy. Every time I get a roll I always have to ask for a new one or take it home to re-heat as it's stiff as a rock.

    I don't mind it so much for take-out but sometimes I think they can do better. I'm not a fan of soggy french fries.

  • Order: Quarter chicken dinner white meat, caesar salad.
 
Justine
22 Reviews 4 Helpful
2008/11/14
  • We like getting take out at this one because the...
  • Overall
    3.0 stars
    • Food
      4.0 stars
    • Services
      3.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • We like getting take out at this one because the dining area sucks at this location - I much prefer the waterloo restaurant on weber and uni.
    Food is fine. What bothers me is how dirty the cooking area looks from where to order your takeout. There was obvious grease on the floor from seeping through from underneath the ovens and not too far away from that there was a worker spraying a giant pot with a waterhose, could they not do that farther away from the food prep? It's good to see how/where your food is made, but I don't know whether I really want to at this place.

  • Order: 2 festive specials, chicken wings, chicken soup.
 
shanja
55 Reviews 4 Helpful
2008/05/20
  • Predictable quality from Swiss Chalet. Half...
  • Overall
    3.0 stars
    • Food
      3.0 stars
    • Services
      4.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Yes
    • Party Size: 3
  • Predictable quality from Swiss Chalet. Half chicken definitely was comprised of two separate birds, as the leg portion was a bit over done and the breast portion was cooked perfectly. I think there's a new kid chopping up the chickens, as I had a few bone splinters, which is very unusual for Swiss Chalet. Fries were fine. Roll was a little tough. All of it was plenty hot and took only a few minutes to order and pick up.

  • Order: takeout half chicken dinner with fries
 
waterloo girl
2008/05/15
  • I love Swiss Chalet. I'd still recommend it as a...
  • Overall
    3.0 stars
    • Food
      2.0 stars
    • Services
      2.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • I love Swiss Chalet. I'd still recommend it as a place to go, but i don't recommend the meal my boyfriend and I ordered. We had a waitress who clearly was new, overall she did a decent job, but i had to ask 2 times for a new drink. The fries were severely over spiced, (the waitress even pointed it out). Problem was i needed a drink in order to eat the spicy fries. On top of all that we got white meat which we didn't ask for and was charged for it! Sorry but i didn't tip the waitress i hope she understands why!!

  • Order: 2 Cokes, @ Spicy chicken and rib specials.
 
the b's
2008/01/11
  • Great and reliable place for the past 7 years...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 6
  • Great and reliable place for the past 7 years!! Although the chicken seems quite small- this is not the individual locations fault at all. The food is always cooked well!

  • Order: Quarter White w/ fries
 
noodles
2008/01/07
  • What can I say about the quality of food at this...
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      3.0 stars
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • What can I say about the quality of food at this 'restaurant'. My wife and I got a take out from Swiss Chalet. We didn't expect a gourmet experience and we didn't get one.
    Service was okay, nice polite young lady but the food was probably the worst take away we've ever had in our lives. I wouldn't feed this to my cat.
    The chicken soup tasted of chicken fat, the chicken sandwich was drier than Oscar Wilde and the gravy tasted like an experiment.
    My wifes wrap wasn't any better with some sort of 'sauce' that tasted like medicine. Seriously.
    In hindsight I would have rather eaten my own shoes.

  • Order: Chicken Soup and Chicken Sandwich Chicken Club Wrap
 
Aneil
2007/12/17
  • I like getting the take out here, it is pretty...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 4
  • I like getting the take out here, it is pretty good food and cheap. $24 to feed family of 4 is good for me..

  • Order: Full Chicken take out meal deal
 
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