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  • Lai Lai Restaurant

  • 3.5 stars
    (40 reviews, average rating: 3.3/5)
  • Cuisines: Asian, Chinese
  • (519) 579-3031
  • 175 West Avenue Kitchener, ON N2G 1R9
  • Neighbourhoods: Victoria Park
Recommend Restaurant?
20 people have voted
80% of voters recommend
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Restaurant Details
Price range
$$ ($11-$25)
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JimMeyer
9 Reviews
2013/01/01
  • Used to be great, but.....
  • Overall
    2.0 stars
    • Food
      2.0 stars
    • Services
      2.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • ...not anymore. Ordered as usual for NYE, at noon for 8 PM delivery. Food arrived at 6, and cold. They were sold out of their famous dumplings by noon. The Chinese Broccoli in my Beef & Broccoli was not a change for the better. The lemon Chicken sauce was coloured water (The chicken itself was separate, and quite acceptable) All of the dishes seemed to be missing something; the food has gone from one of the best in K-W to barely average.
    Disappointing.

  • Order: Egg Rolls, Spring Rolls, D/F Wonton, Beef w/Chinese Broccoli, Lai Lai Fried Rice, Chicken Chow Mein, Fried Green Beans w/Pork, L
 
Cabbio
6 Reviews
2012/02/25
  • Very cheap and tasty
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Yes
    • Party Size: 2
  • I ordered the sesame chicken, fried rice lunch combo for 7 bucks. It came with soup on the side and an eggroll.

    Service was quick, restaurant was very clean and smelled nice. Their sesame chicken is probably one of the best I've tried so far. But the stir fried bean-sprout that came with my plate was very tasteless and soggy. I did not enjoy it much.

    Other than that, I'm coming back in the future for lunch.

  • Order: sesame chicken, fried rice, egg rolls, bean sprout stir fry
 
msbucky
33 Reviews
2011/09/24
  • good news! looking up again
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • Well, the Lai Lai was sold and new owners have taken over. We didn't know that when we ordered and so we stayed away from the disappointing dishes of our last visit and went with fried dumplings, their wonderful spicy beef noodle soup, and the Moo Shu pork which has always been great here. Everything was delicious!
    The owner was intrroduced, and we were told of the change and the retirement of the previous chef. The service was impeccable, the food delicious and well prepared and we are now very optimistic and eager to go back and try our favorite dishes again.

  • Order: pan fried dumplings, moo shu pork, spicy beef noodle soup
 
2011/12/21

Recent Comment by: msbucky

December 2011. Same meal - sorry have to reverse my review. The service was utterly terrible. The Moo Shu pork was almost raw and undercooked and the pork in it so tough as to be unchewable. The beef noodle soup lacked flavor.

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KitchenerFoodie424
1 Review
2011/07/29
  • Customer isn't always right here.
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • We've ordered from here often without incident. We ordered in on August 28th, 2011. Immediately after eating our food both my wife and I got stomach cramps and diarrhea that last until the next day. I returned the left overs the next day and asked for a refund. They reluctantly gave my money back, then accused me of just wanting a free meal. I'm a middle aged man with sufficient means to buy dinner and a repeat customer. I was polite but I was very insulted by how this was handled.

  • Order: Chicken Fried Rice, General Tow Chicken, Hunan Beef, Egg Foo Yung
 
2011/10/15

Recent Comment by: msbucky

You were there when the original chef/owner was ill and there was a less than competent person in the kitchen. The restaurant has been sold, the new owners are great, customer service has never better and the food is delicious. Try again

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msbucky
33 Reviews
2011/04/29
  • One of the Best
  • Overall
    4.0 stars
    • Food
      5.0 stars
    • Services
      4.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • We've eaten at the Lai Lai for about 20 years. Some wonderful dished you do not find elsewhere. Sesame chicken, fried dumplings with sauce, the hunan beef is delicious. Yang Chow rice is top notch as well. Almost everything here is delicious in fact. The owner Lily is great - the servers are friendly. Service is quick and well - did I mention the food is just about the best around? Yes they also carry the more ho-hum dishes like chicken balls and chicken fried rice, but you are missing an experience if you don't take a walk on the wild side! The spicy beef noodle soup is out of this world as well. You can also order a 'meal' for $10.88 that includes your rice and a choice of hot and sour or won ton soup. What a deal. The lunch menu is even better. Oh yes - must try the orange flavored chicken too.

  • Order: fried dumplings, sesame chicken, yang chow rice, hunan beef.
 
Busmaster
3 Reviews
2010/08/13
  • I've been going there for years. The people are...
  • 4.0 stars
  • I've been going there for years. The people are great and remember us each time. The best food is off the menu and not "dinner for 2" selections. For $40 you can stuff a family of 5 with decent quality, nutritious food.

 
zc993
24 Reviews
2009/10/16
  • I have been going there for years, The food is...
  • Overall
    3.0 stars
    • Food
      5.0 stars
    • Services
      4.0 stars
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 3
  • I have been going there for years, The food is great and really fast. I hate the service they are nice but no one speaks English. The place is a dump but the food is great. Too bad no more soft shell crab. They made the best crab in the world. Try the General's chicken - great !

  • Order: Chicken dish
 
Jayneoliz
8 Reviews
2009/09/05
  • My DH and I love Lai-Lai! Many reviewers have...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 6
  • My DH and I love Lai-Lai! Many reviewers have mentioned chicken balls and thier ilk as not being good; I cant comment on this as we've always ordered the more spicy dishes and with few exceptions they've been excellent.

    Our hands-down fav is the Szechwan Beef (no longer on the menu but they still make it to order) it's to die for! We also enjoy the General Tao's Chicken, Moo-Shu Pork, Kung Po Broccoli and the home-made plum sauce they serve with thier egg rolls. To be fair, the spring rolls can be pretty greasy and the Singapore Noodles are under-curried/bland but perfectly cooked.

    The restaurant has a great atmosphere and service, something you'd NEVER guess from the outside ;-) Take-out is fairly quick and consistently good. Recommended.

 
Veghead
1 Review
2009/07/29
  • Vegetarian Utopia! Love the Lai Lai for their...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 3
  • Vegetarian Utopia!

    Love the Lai Lai for their diverse selection of mock meat for vegetarians and vegans. The kids love the tofu dishes and all the vegetables are cooked just right. The sauces and flavours are vast and specific to ones preference for sweet or /and spicey. Would visit again and again!

 
Daca
2 Reviews
2009/02/08
  • chicken is sooooo horrible here they use OLD meat...
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      3.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: No
    • Party Size: 2
  • chicken is sooooo horrible here they use OLD meat and it is very discusting taste! I dont think they even use chicken to be honest. Couple of the people i know say the same thing! It is just nasty!
    chicken not fresh or right at all :S

 
2009/02/26

Recent Comment by: dachchi

We eat at Lei Lei at LEAST once a week and find on the whole the meals are delicious. Once in a while the rice is old, but rarely. We give it a 4 star.

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