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  • Jolenes Family Restaurant

  • 3.0 stars
    (Based on 16 Reviews)
  • Cuisines: American (Traditional)
  • (519) 578-6080
  • 725 Ottawa S, Kitchener, ON N2E 3H5
  • Neighbourhoods: Alpine
Recommend Restaurant?
7 people have voted
29% of voters recommend
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12
Reviews 12
Helpful
7 months ago
  • Waitress wasn't overly personable or attentive...
  • Overall
    2.0 stars
    • Food
      2.0 stars
    • Services
      2.0 stars
    • Atmosphere
      2.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: No
    • Party Size: 7
  • Waitress wasn't overly personable or attentive but not horrible ("Below Average" rating is appropriate). I had 1 pc fish and chips which had the smallest fish piece I've ever seen at a restaurant. The fries were cooked from frozen. Others at the table had the burger (seemed to be good), perogies (also seemed to be good), and a chicken sandwich.

  • Order: 1 pc fish and chips, perogies, burger, chicken sandwich
Sausage & eggs
2008/06/11
  • They changed their Supplier ??
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      4.0 stars
    • Atmosphere
      2.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Maybe
    • Party Size: 3
  • We used to eat at Jolenes frequently and loved their breakfast. We thought they had the best sausage and loved their fried potatos.
    They must have changed their supplier??
    Now they have cheap greasy sausage and frozen fries
    for breakfast

  • Order: sausage & eggs
  • 1 person thought this review was helpful
Comments (0) Abuse
greg
2008/05/31
  • service was bad
  • Overall
    1.0 star
    • Food
      2.0 stars
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • server we had has likely worked there for years, she has the attitude that goes with it. no good morning... just "coffee"..which is fine, considering the atmosphere. It lends it's self to a greasy spoon, so I really wasn't put out by that. food arrived timely and was decent. the real piss off was she never returned during the entire time we had food on our plate. We had no refills on coffee at all till we were completely done. considering they tack on the coffee as a line item, it would have been nice to have a refill during the meal. here is a suggestion if management is reading this... you have lots of staff standing around doing nothing, would be nice to have someone walking around with coffee/cream to keep everyone happy.
    I often go to Angels [coffee incl. in meals] and you have to tell them no.. to more coffee.
    If Jolene's wishes to attract new regulars they'll have to improve table service.
    good luck!

  • Order: eggs benedict, veggie omelette
  • 1 person thought this review was helpful
Comments (0) Abuse
Toolman
2008/05/06
  • WHERE SHOULD I BEGIN ?!?!?! WILL NEVER GO BACK...
  • Overall
    1.0 star
    • Food
      2.0 stars
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 4
  • WHERE SHOULD I BEGIN ?!?!?! WILL NEVER GO BACK
    Just meeting the waitress was an experience. She had lost her voice and could barely be heard but that doesn't excuse the lack of introduction or politeness. We were a party of 6 (4 aldult, 2 children) upon receiving our food the waitress almost dumped a whole plate of spaghetti on my 8 month old sons lap but he still received a lap full of garlic bread! The waitress didn't even apoligize for dropping food on him. Then she took the garlic bread back to be replaced, I highly suspect that it was the same dirty bread as it was cold. The rice in the schnitzel meal was cold , they didn't have mashed potatos, i wasn't given butter with my vegetables and my daughters fries looked to have been cooked weeks ago. We asked for seconds on our drinks and didn't receive them. When we complained the complaints seemed to fall on deaf ears.

  • Order: Schnitzel, Spaghetti, Grilled Cheese
  • 1 person thought this review was helpful
Comments (0) Abuse
Kristina
2007/09/06
  • Awesome food! me and the family are regulars. the...
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      5.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 4
  • Awesome food! me and the family are regulars. the soup is soooooo very good, no matter what kind. the pork schitzel is always good.

  • Order: clubhouse, and cream of cauliflower soup.
  • 1 person thought this review was helpful
Comments (0) Abuse
Mark Pugle
2007/03/01
  • I realy fill sory for you people who don't see...
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      5.0 stars
    • Price Range (per person): $26-$60
    • Visit Again?: Yes
    • Party Size: 2
  • I realy fill sory for you people who don't see the diference between real homemade food and fast food. How the place should smell if not like food, when you step in the dinnig room. Please, give me a break!
    Well our experience in this restaurant was unforgetable! Rolled ribs dinner I've ordered were mouthwatering good, well seasoned, exellent. Hot turkey my wife had was also good,with all white, freshly cooked meat and homemade turkey gravy. The server was polite and attentive form the moment we seat at the table to the end. We will be back for sure !

  • Order: Rolled ribs and Hot turkey
d
2007/03/01
  • VERY DISAPPOINTED food was cold, order was...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • VERY DISAPPOINTED
    food was cold, order was wrong, waitress never confirmed order, nver asked if we needed anything, small portions
    was still hungry after
    WOULD NEVER GO BACK EVEN IF IT WAS FREE!

  • Order: Clubhouse sandwich, wife had hamburger steak
Marcia Peoples
2007/03/01
  • The food was edible but just barely. Atmosphere...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $26-$60
    • Visit Again?: No
    • Party Size: 2
  • The food was edible but just barely.
    Atmosphere was crappy and the decorations they had must have been on the sheles for years without movment.
    Staff was unfriendly, but I don't remeber the waitresses name.

    Please do something about this place.

  • Order: Combo Meal, Chicken, Snitzel and Garlic Sausage
Loretta
2007/03/01
  • This place was pretty bad, as soon as you walk in...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • This place was pretty bad, as soon as you walk in there is an odour that does not smell like food. GROSS. Maybe they should scrub everything down there
    that might help with the smell.And also get friendlier staff.

  • Order: Fish and Chips
Amanda
2007/03/01
  • We have been here a few times and the food has...
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • We have been here a few times and the food has always been excellent, but this is the second time that we have had to wait longer than ten minutes for some one to take our drink orders. The worst part about it is our server served two groups that had been seated after us before us. When we received our food the meat and eggs were luke warm. The waitress never apologized and had to be asked to refill our coffee. At the end of the meal we waited five minutes for our bill and then decided to go to the register and pay instead of waiting any longer. Needless to say we will never be returning.

  • Order: I had the breakfast classic and the person i was with had the deluxe breakfast.
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