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  • Shawarma hut

  • 3.5 stars
    (3 reviews, average rating: 3.7/5)
  • Cuisines: Lebanese, Middle Eastern
  • (905) 538-4750
  • 205 Quigley Rd & 65 John St S Hamilton, ON L8W 1M4
Recommend Restaurant?
5 people have voted
80% of voters recommend
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Restaurant Details
Price range
$ ($0-$10)
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HamiltonFoodie302
1 Review
2012/10/13
  • Awesome food and customer service :)
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Yes
    • Party Size: 1
  • Where should I start? Everything is so good! I visit regularly and try something new each time. The food is delicious especially the chicken and rice. They have very neat decorations all over the wall and the restaurant is always kept maintained and cleaned :) Customer service is excellent. They are a very kind, caring family and I recommend every one to go there. I can't wait to try their beef burgers.

  • Order: Chicken and rice
 
kiki
1 Review
2012/07/16
  • NO CUSTOMER SERVICE!
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $0-$10
    • Visit Again?: No
    • Party Size: 2
  • I have NEVER been so insulted! My husband and I have frequented this restaurant on several occassions. This was the first time we had a complaint. My husband decided to try their poutine with chicken, and a greek salad with dressing on the side. It was for takeout as it usually is. We opened the bag at home only to find that the dressing for the salad had leaked ALL over the bag and into the poutine. Balsamic vinegar dressing no less! The poutine itself also leaked gravy EVERYWHERE! It was a nightmare! I called the restaurant, explaining what happened to the gentleman who answered. When I told him, there was silence and seconds later he passed me to someone else without saying a word. When retold the incident, he asked me what I wanted them to do. I said, "I just wanted you to know, perhaps you need to change your containers?" He then accused me of being a "competition"...as if I was another restaurant owner!? WHAT!? I asked if he was serious and then he started yelling at me and I couldn't get a word n edgewise. I have NEVER been so insulted, as he took me completely off guard. I told him I would never go there again and he said he could care less. I said I live in a condominium with over 1200 units and I intend to spread the word; to which he replied go ahead. Needless to say I was mortified. I promised him that I would do just that and then I would go to the BBB and so on. What has happened to customer service? How did a simple phone call turn into such a disaster? It isn't the best tasting food, but it is (was) convenient and some items are not bad. I will NEVER give them my business again. I will definately spend my hard earned money where good customer service is a given. Customer service really does matter. Can a restaurant afford to overlook the value of 'word of mouth?' I hope all who read this review will reconsider this place and NOT waste their time or money. Apparently this Shawarma Hut location doesn't give a @#*! about your suggestions or experience. I can only hope that this 'word of mouth' ends up shutting theirs and eventually their business. They simply don't deserve to have a business that involves having to have good customer service.

  • Order: Chicken poutne and greek salad
 
alexandra
2008/05/02
  • awesome food grat looking restaurants both of...
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      4.0 stars
    • Atmosphere
      5.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 6
  • awesome food grat looking restaurants both of them.

  • Order: chicken shawarma
 
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