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  • Turtle Jack's

  • 3.0 stars
    (85 reviews, average rating: 2.2/5)
  • Cuisines: Bar & Grill
  • 515 Woodlawn Rd Guelph, ON N1K 1E9
  • Neighbourhoods: West
Recommend Restaurant?
21 people have voted
38% of voters recommend
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Restaurant Details
Price range
$$ ($11-$25)
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JimL
1 Review
11 months ago
  • Disgusting
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      3.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 4
  • The chicken wings were undercooked. The fish and chips were cold and soggy. The pasta although tasty was cold also. Highly suggest you hire a chef you knows what he is doing.

  • Order: Fish &chips, chicken wings, pasta
 
TorontoFoodie949
1 Review
2012/11/01
  • Pretty terrible
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      2.0 stars
    • Atmosphere
      1.0 star
    • Price Range (per person): $26-$60
    • Visit Again?: No
    • Party Size: 4
  • Well the title says it all. My son got food poisoning from their "taco" meat, which tasted and had the texture and smell of dogfood. the "3 cheese dip" tasted like sour cream and cream cheese with pieces of old spinach inside, and our dessert brownie, which is a family favorite at other locations we've visited of this chain, was obviously left waiting while other peoples orders were brought out and by the time it got to us (after a 45 minute wait for the entree and another 20 for the dessert) it was a soggy mound of melted whipped cream with some dollar store candy sprinkles on it. really not worth the $30+ for a full meal and the fact that they served bad food and refused to acknowledge any responsibility. was belittled by the manager when i expressed my concerns for my family's safety. will not be going back and hope others take this warning to heart and steer clear of this franchise for now.

  • Order: 3 cheese dip, chicken tacos, big wing sandwich, brownie
 
2012/11/06

Recent Comment by: Himself

Better to report your experience to the local Public Health services. The manager won't belittle an inspector.

see all comments
Weebs
1 Review
2012/10/14
  • Disgusted
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 9 or more
  • My husband is a bus driver and sent over 35 people to this restaurant. When asking the manager for a discount he was scoffed at and said we are always this busy. So no discount or anything. Most restaurants love when buses come and the driver gets a free meal.
    Never again will we send anyone there or come there for a meal. We are telling everyone we know and all the us drivers as well that our patronage is not wanted there!

  • Order: NOTHING
 
Seymorerage
4 Reviews
2012/07/29
  • Not Very Good.
  • Overall
    2.0 stars
    • Food
      2.0 stars
    • Services
      2.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 4
  • The service seemed to be missing something not horrible but not good, slow and it seems like they don't care. The food costs more, the portions are smaller and was only okay at best and vs. the competition.

  • Order: Fish, Burgers, Fried Pickles.
 
riverswimmer
6 Reviews
2012/07/26
  • EPIC FAIL
  • Overall
    1.0 star
    • Food
      2.0 stars
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 4
  • As the kids would say “EPIC FAIL”. Of the 241 Guelph area restaurants reviewed on this site, this one could be the worst.

    Don't come here if your kids are hungry - figure on a 45 - 60 minute wait for your food.

    This was the SLOWEST SERVICE we've ever had, The food was passable, but when it finally arrived the order was messed up. The staff could care less about an unacceptable dining experience.

    This is a restaurant franchise that needs to invest heavily in customer service training.

  • Order: Chicken salad, chicken sandwich, kids pasta
 
MikeW
1 Review
2012/03/04
  • Good Food
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • I came to this restaurant with my friend last week and we had a great time. The food was awesome and the service was great. The best thing about going to this restaurant was that the movie theatre was right next beside it. One downfall to the night was that the food did take quite a while to get out but once it came out it tasted wonderful. The price tag was extremely reasonable I got the chicken parmesan and she got the teriyaki & mango chicken and the bill was only like fifty dollars tip included which I think is quite reasonable. I would recommend this restaurant to anyone if you are not in a hurry and want a good meal with great service. The plus as I stated before is that when you are finished eating you can go watch a movie which works well for a date night.

  • Order: Chicken
 
june
8 Reviews
2011/05/18
  • good food, if you don't mind the wait
  • Overall
    3.0 stars
    • Food
      3.0 stars
    • Services
      2.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 4
  • We usually go here because of its so close to the movie theatre. Every time we go there we order basic food, nothing special. But every time it seems like forever for the food to come. It must be from the kitchen, because our waitress is on the ball providing us drinks and coming over so often to check on us. We would never go back if it wasn't for their New York butter chicken wings, yum.

  • Order: chicken wings, big wing sandwich, kids meal.
 
Joemar
2 Reviews
2011/04/12
  • Worst burger ever!!!!
  • Overall
    2.0 stars
    • Food
      1.0 star
    • Services
      2.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • There used to be a time when you ordered a burger at a roadhouse and it was better than the fast food joints.
    Not at this place, we ordered two banquet burgers, and could'nt believe how bad they were, dry like sawdust, absolutely no flavour, not enough cheese, bacon had no taste, bun was dry, six french fries.
    Now we come to the price, my wife had a glass of house wine, i had a molson draft, and of course the two burgers all for a grand total of $49.85
    Good value.....i don't think so!!!

  • Order: two banquet burgers,one glass of wine,one draft
 
AutumnBarley
2 Reviews
2011/03/02
  • AMAZING !! WONDERFUL SERVICE !
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $26-$60
    • Visit Again?: Yes
    • Party Size: 2
  • I first went to Turtle Jack's with my boyfriend after going to see a movie. The food was really good. I had ribs, and vegetables. My boyfriend had Nachos. I also had a strawberry daiquiri which was amazing. The food was great, the service was pretty good, and it was a nice place, and conveniently located right beside the movie theatre. But a few days later, I was talking to some friends and they told me that they hated that place, and it had terrible food, and didn't give you enough food, and the prices were terrible and the service. This confused me, since I had had a great experience there. So, I read reviews online on this website, and I saw that most of the reviews were negative. This worried me, because we had planned to go to Turtle Jack's for my birthday. Thank goodness I did not listen to the reviews because when I went to Turtle Jack's on my birthday it was ABSOLUTELY AMAZING ! They sat my boyfriend and I at a huge booth, and they didn't even know it was my birthday yet. We were right beside a warm fire place. Our server, her name was Laura I think, she is probably the best server we have ever met. She was extremely friendly, and very personable. She talked to us as if we were her friends, and we felt very comfortable around her. Our drinks came very quickly, and we were asked if we wanted any other drinks throughout the night. They wanted to make sure we were never thirsty it seemed. My strawberry daiquiri was again amazing. My boyfriend had wine, and he really enjoyed it as well. We then ordered our food. My boyfriend had some kind of steak ? I am not sure exactly. I had ribs with vegetables and coleslaw. My boyfriend said that his meal is the best steak he has ever had in his life. Everything on my plate was fantastic as well ! The server still did not know it was my birthday, and she was still amazing. I finally told her it was my birthday, and asked if there was anything they do here for birthdays. She was very excited that it was my birthday, and she said that I get a free dessert of my choice, and she said that I will have a hard choice to make because all the desserts are amazing. During the night, we even had the manager come up to us to talk a bit, and ask how everything was. I chose my free dessert, which was a skor brownie with ice cream and chocolate sauce...and WOW it was sooo tasty. The dessert was huge, so it was great that I could share with my boyfriend. When our server brought the dessert out, it had a pink candle on it, which was really sweet. Overall, I had a wonderful birthday at Turtle Jack's. The service was beyond what I could have ever asked for. Everyone was so friendly, and had really nice positive energy about them. The food was wonderful, the drinks amazing, and the dessert fantastic! We gave our server a pretty big tip, which is unusual since we never give big tips at all. My boyfriend even told our server how amazing we thought she was, because she really deserved to know how great she is at her job ! I don't know why the reviews are so bad for this place. We went twice, and both times were wonderful. (By the way, we are in our 20s) (We went on a thursday night)

  • Order: Ribs, Steak, Skor Brownie, Strawberry daiquiri, wine
 
booger
3 Reviews
2010/11/17
  • Terrible, avoid this place at all cost. Food is...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      2.0 stars
    • Price Range (per person): $26-$60
    • Visit Again?: No
    • Party Size: 3
  • Terrible, avoid this place at all cost. Food is extremely overpriced and very under valued. Place was not busy but staff take after the restaurants name and works at a turtles pace. I've been to the TJ's in Brampton and Mississauga(both good) but this location is simply awful. Grab a pizza instead somewhere else.

  • Order: overpriced wings and beer
 
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